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We understand that having an accident can be a confusing and stressful time, which is why you need to be fully aware of your rights before making a claim.
Unfortunately some insurance companies are more interested in repairing your vehicle as cheaply as possible, rather than reinstating it back to pre-accident manufacturer conditions and standards. Often they will use scare tactics to try and force their customers ‘you’ to their own repair centre, purely to drive costs down to an absolute minimum.
The damaged vehicle will often be repaired using non-genuine aftermarket parts, which can compromise the quality of repair and also affects your manufacturer’s warranty. The residual value of your vehicle may also be adversely affected if the repair is not carried out correctly to manufacturer standards.
Your right to choose who repairs your vehicle was confirmed by a directive from the Office of Fair Trading stating that your insurance company must treat you fairly and allow you to exercise this right. If you feel you have been treated unfairly, inform your insurance company that you will be contacting the Financial Conduct Authority where you will receive free and impartial advice.
SJ Curtis has been awarded numerous manufacturer and dealership approvals; simply because we don’t compromise on the quality and the safety of repairs, it’s your vehicle – it’s your choice who repairs it for you.
Important facts you need to know before making a claim